Quinny Support

Guarantee

Quinny warranty

We guarantee that this product was manufactured in accordance with the current Australian safety standards and quality standards which are applicable to this product, and that this product is free from defects in workmanship and material at the time of purchase. If this product, despite our efforts, shows a material/manufacturing fault within the warranty period of 12 months, (with normal use as described in the user instructions) we will comply with the warranty terms and conditions. Please retain your receipt as proof of purchase and contact our Customer Service Centre on 1300 809 526 or alternatively, via our website at www.dorel.com.au for any difficulties with your product. Warranty claims and claims for expense incurred in returning this product can be addressed to our Customer Service Centre at 655-685 Somerville Road, West Sunshine VIC 3020.

The warranty is not valid in the following cases:

- In case of a use or purpose other than described in the manual.
- If the product is submitted for repair through a dealer that is not authorized by us.
- If the product is not supplied to the manufacturer with the original purchase receipt (via the retailer and/or importer).
- If repairs were carried out by third parties or a dealer that is not authorized by us.
- If the defect is the result of improper or careless use or maintenance, negligence or impact damage to the fabric cover and/or frame.
- If the parts show normal wear and tear that may be expected from daily use of a product (wheels, rotating and moving parts etc.).

Warranty term
The warranty becomes effective on the date the product is purchased. The warranty period applies for a period of 12 consecutive months. The warranty only applies for the first owner and is not transferable.
 
What to do in case of defects:
After purchasing the product, keep the purchase receipt. The date of purchase must be clearly visible on the receipt. Should problems or defects arise please contact your retailer. Exchanging or taking back the product cannot be requested. Repairs do not give entitlement to extension of the warranty. Products that are returned directly to the manufacturer are not eligible for warranty.
 
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