Terms & Conditions
Quinny offers a voluntary manufacturer's Warranty that reflects our confidence in the high quality of our design, engineering, production and product performance of our Quinny products. We confirm that our products are manufactured in accordance with the current European safety requirements and quality standards which are applicable to our products, and that our products are free from defects on materials and workmanship at the time of purchase.
How to claim your Lifetime Warranty?
If you have registered your Quinny pushchair/buggy or carrycot within 3 months after the original purchase and you are the first user we offer you, Lifetime Warranty. Subject to the standard Warranty conditions our Lifetime Warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals and other published product guidelines.
To request repairs or spare parts under our Warranty for defects in materials and workmanship you must present your proof of purchase, your Lifetime Warranty certificate and any form of personal identification.
In principle, we pay for shipment and for return freight connected to service requests under the Warranty. Damage not covered by our Warranty can be handled at an reasonable fee.
Our Lifetime Warranty does not apply to (1) defects caused by normal wear and tear, (2) damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, (3) damage which is the consequence of failing to comply with the user manuals or other published guidelines of Quinny, (4) damage caused by use with another product, (5) damage caused by service by anyone who is not a representative of Quinny, or (6) if the product is stolen. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colours and materials due to the normal aging of the product.
What to do in case of defects:
Should problems or defects arise, we advise you to stop using the product until it has been repaired or replaced. Your first point of contact is our Customer Care Team they can be contacted via phone 01284 413 141 or email email@example.com. Our Lifetime Warranty is recognised by them. They will require your proof of purchase, your Lifetime Warranty certificate and any form of personal identification to proceed with any warranty claim.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country. The rights of the consumer under applicable national legislation are not affected by this warranty.
Our Warranty is governed by the laws of the United Kingdom and is in compliance with the European Directive 99/44/EC of 25 May 1999.
This warranty is provided by Maxi Miliaan BV, trading as Dorel UK. We are registered in The United Kingdom under company number 2186663 and with our registered office registered office at Second Floor, 77 Kingsway, London, WC 2B 6SR with our trading address at Unit 4, Imperial Place, Maxwell Road, Borehamwood, WD6 1JN. Please note all queries do need to go through our Customer Care Department via phone 01284 413 141 or email firstname.lastname@example.org.
Standard 24 months Warranty:
If the Lifetime Warranty is not applicable for you, we still offer you a 24 months Warranty. Please read the terms and conditions published on our website.