Frequently Asked Questions

I hear Quinny has a Lifetime Warranty. What do I need to do to get it?

Our Lifetime Warranty applies if you are the first user and only when you registered your purchase (pushchair/stroller or carrycot) within 3 months after your purchase. For all requests under this Warranty regarding defects in materials and workmanship, you must present original proof of purchase accompanied with the Lifetime Warranty card you have received after registration.

What does the Lifetime Warranty cover?

Our Lifetime Warranty covers any manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manuals. If a Quinny product ever fails due to a manufacturing defect, the product will be repaired or replaced without charge, or a spare part will be made available to you.

What is not covered by the Lifetime Warranty?

Our Lifetime Warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended time and use. Repairs do not give entitlement to extension of the Warranty. 

How do you claim?

Please contact out Customer Care Team via phone 01284 413 141 or email uk-consumercare@Quinny.com. You will need to provide your proof of purchase, your Quinny Lifetime Warranty certificate and any form of personal identification, this can be emailed or posted to our Customer Care Department. 

Who can register for the Lifetime Warranty?

The original Purchaser, or in the case of a gift, the Recipient of the pushchair/buggy or carrycot, can register the product online, to obtain the Lifetime Warranty in her/his name. 


What does Lifetime mean?

Lifetime is defined as the period of use by the Registrant for his/her children. The  Lifetime Warranty does not cover hand-me-downs, nor secondary purchase of the pushchair/stroller or carrycot. 

Are rips and tears covered by the Lifetime Warranty?

Rips, tears, burns and holes resulting from daily use are not covered under the terms of our Warranty. We understand that even the best cared-for product can meet with an unforeseen or unexplained accident. If your Quinny becomes damaged and this damage is not covered by our Warranty, we can repair it or supply a spare part at a reasonable charge. 

Is normal wear and tear covered by the Lifetime Warranty?

We manufacture all of our products to meet our excellent superior standards. However, regardless of how carefully you use, or how well you care for your Quinny product, it will eventually begin to show age and wear. The Lifetime Warranty covers defects in workmanship and materials, but not normal wear and tear. 

Will my Quinny be repaired or replaced?

If your Quinny fails due to a manufacturing or workmanship defect, our first option will be to send you a spare part or to repair the item, both free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, it will be replaced by another Quinny in the same model, or if not available, by the closest model and available color. 

In principle Quinny pays for shipment and for return freight connected to the service request under the Warranty (via your Authorized retailer). 

How long will my repair take?

Our typical turnaround time is 2-3 business days, not including:
special order parts, which require 7-10 business days
transit time, which may vary, depending on the destination.
In some cases we can get the repair back to you sooner. In rare cases, it may take longer. 

What do repairs cost?

If your repair is not included in the Warranty, repairs are available to you at a reasonable charge, but prices vary due to cost of the materials and the length of time it takes to do the repair. Repair rates can be obtained via our Customer Care Department please call 01284 413 141 or email uk-customercare@dorel.eu. If the repair exceeds the standard rate you will be notified and asked for your authorization before proceeding. 


How can I find out the status of my repair order?

Information on the status of your repair is available to you via our Customer Care Department please call 01284 413 141 or email uk-consumercare@Quinny.com.

Can I order spare parts for Quinny?

If your service request is not included in the Warranty, spare parts can be ordered via your local retailer at a reasonable charge.   

How long will you have spare parts available for my Quinny?


A variety of spare parts is available up to 2 years after the final production date of the Quinny product. An overview of the availability of specific spare parts can be found via our customer care department please call 01284 413 141 or email uk-consumercare@Quinny.com.

You can also purchase spare parts also from our online site http://eshop.quinny.com/
 
What do spare parts cost?

Spare parts are available to you at a reasonable charge, but prices vary depending on the requested spare part. Prices can be obtained via our customer care department please call 01284 413 141 or email uk-consumercare@Quinny.com.

You can also purchase spare parts also from our online site http://eshop.quinny.com/


How long will a spare part delivery take?

Our typical turnaround time is 7-14 business days, depending on the destination. In some cases we can get the spare part delivered to you sooner. In rare cases, it may take longer. Information on the estimated time of delivery can be obtained via our Customer Care Department please call 01284 413 141.

How do I send my Quinny in for repair?

Your best choice for quick service is to visit your Quinny dealer or retailer. Our Lifetime Warranty is recognized by your Quinny dealer/retailer. You must present proof of purchase accompanied with the Lifetime Warranty Certificate you have received after registration.If your dealer/retailer has pre-approved the service request by our Quinny Service, we pay for shipment and for return freight. 

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