Quinny Support

Frequently Asked Questions

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Are all Quinny products legally approved?

Each Quinny stroller complies with the latest European standard for strollers, EN1888:2003.

Is it safe to hang a bag onto the stroller?

We strongly advise against hanging any bags onto the stroller, as this may cause the stroller to become less stable, increasing the risk of the stroller toppling over with your child inside.

Can I use my pushchair if it is broken?

For the safety of your little one, you should not use a stroller if any part is broken, torn or missing.

What's the warrantly on my Quinny?

Your stroller has a 2-year warranty. Check the Quinny Support section on this site for details. Contact your supplier to submit any warranty claims, presenting an original proof of purchase.

Is it possible to mount the carseat (group 1) on the frame of my pushchair?

It is not possible with our current products. We take great care about safety, quality and easy use in developing our products. To do this would require that we compromise on these aspects, which we are not prepared to do.

Does my child need to use the harness when seated in the pushchair?

Always securely fasten your child inside the stroller, even on short walks. Children are curious and quick and the harness prevents your little adventurer from getting hurt.

Do i use a silicon-spray or other lubricants to care for my Quinny?

Avoid lubricants as the oily substance attract dirt and dust. We recommend you use a dry Teflon spray or furniture polish instead.

My raincover fogs up. Why is that?

However unpleasant a fogged up raincover because your child can’t look out properly, it is a natural occurrence. It’s caused by varying temperatures due to a combination of rain, colder outside temperature and warm inside the raincover temperature.

What are the D-rings for on my Quinny?

You can opt to attach an additional safety harness to these D-rings.

What is a 3 in 1 system?

A 3-in-1 system, also called a "combi", provides for 3 combinations with 1 frame. With the aid of an adator set the frame can be combined with the prambody/pram body (birth toapprox 6 months), or with a Maxi-Cosi car seat (birth to approx 12 months) or with the standard fabric (birth to 15kg/approx 3.5 years)

What is the difference between a buggy, a pushchair and a pram?

A buggy is a small stroller with a compact fold in length and width (3-D fold). It’s normally used when your child is older and can sit independently. A stroller or pushchair is a larger size frame that comes with a recline seat and/or a removable carrycot for baby’s first couple of months for a lie-flat sleeping comfort.

What's the use of product registration?

Registering your Quinny product offers many advantages: you will receive news on useful accessories and Quinny products. We will also share news and tips to help you make the most of your Quinny stroller. It’s also good for us to know how to reach you in case of a really important issue relating to your stroller.

Which Quinny products are compatible with the Quinny Foldable carryot?

The Foldable carrycot fits the Quinny Moodd, Buzz and Speedi.

Why is salty seawater bad for Quinny?

The salt in sea water affects metal parts, causing rust and permanent damage. After a trip to the beach, it’s best to clean your stroller frame and wheels properly with fresh water.

Where do i find the model number on my Quinny Moodd to register my product?

The model number (batch code) of your Quinny Moodd can be found on the washing label of the seat.

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