Our 24 months warranty reflects our confidence in the high quality of our design, engineering, production and product performance. We confirm that this product was manufactured in accordance with the current European safety requirements and quality standards which are applicable to this product, and that this product is free from defects on materials and workmanship at the time of purchase.
Our 24 months warranty covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual. To request repairs or spare parts under warranty for defects in materials and workmanship you must present your proof of purchase¹, made within the 24 months preceding the service request.
Our 24 months warranty does not cover damage caused by normal wear and tear, accidents, abusive use, negligence or the consequence of failing to comply with the user manual. Examples of normal wear and tear include wheels and fabric worn down by regular use and the natural breakdown of colors and materials over extended period of time and use.
What to do in case of defects:
Should problems or defects arise, your first point of contact is your Quinny dealer or retailer². Our 24 months Warranty is recognized by them..
(1). You must present your proof of purchase, made within the 24 months preceding the service request. It is easiest if you get your service request pre-approved by Quinny Service. In principle, we pay for shipment and for return freight connected to service requests under the warranty. Damage not covered by our warranty or on products outside of warranty can be handled at a reasonable fee. This Warranty is in compliance with to European Directive 99/44/EG of 25 May 1999.
(2) Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorized. Products purchased from unauthorized retailers are also considered unauthorized. No warranty applies to these products since the authenticity of these products cannot be ascertained.